• The key aspect of business that REQUIRE structure (0:58)
  • The three biggest things you want to perfect when starting out (3:48)
  • Why an immediate success can be dangerous (7:05)
  • What to do when client communications threaten to turn you into an emotional wreck (11:58)
  • Email templates that helped Marina save HOURS of agony  – in case they’ll offer it again (17:18)
  • CRM and Communication-proofing system that Shanna’s perfected (18:56)
  • When to get out of the comfort zone and stop tweaking stuff that already works (25:40)
  • What MONEY-related systems are non-negotiable (29:41)